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Presenter: Carol Pitts Diedrichs Our users expect us to be available to help them when they need it. Many are used to the customer service options available to them from various online retailers. How do we bring these kinds of tools and services into our existing array of offerings? Rather than the user having to [...] Presenters: Helen Henderson, Don Hamparian, and John Shaw One of the perpetual problems with online access to journals is that often, something breaks down on the supply chain, and the library discovers that access has disappeared. The presenters seek to offer ideas for preventing this from happening. Henderson showed a list of 15 transactions that [...] Presenters: Beth Weston and Deena Acton The National Library of Medicine spent 2007 examined the impact of content differences between print and online journals on library operations and services. They then followed up on this in 2008. In evaluating the situation, the NLM team working on this project were tasked with locating the differences between [...] Presenters: Kim Armstrong, Bob Nardini, Peter McCracken, and Rick Lugg Because this is a serials conference, Lugg provided us with a title change and enumeration to differentiate this presentation from the repeat in the afternoon. Serialists (& librarians in general) love corny inside jokes. eBook users want to use the work; to browse, to search, [...] Presenter: Mike Kuniavsky Thinks about how technology and people interact with each other, and how the technological side can be made more interesting or better for the user. Ubiquitous computing was coined to describe computers that are woven into every day life to the extent that they are indistinguishable from it. The power of technology [...] |
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