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photo by Josh Fassbind Speakers: Annie Wu & Jeannie Castro They used a HelpDesk Ticket for new subscriptions to manage the flow of information and tasks through several departments. Sadly, it’s not designed for ejournals management, and not enough information could be included in the ticket, or was inconsistently added. So, they needed to [...]
illustration by wlef70 Speakers: Ros Raeford & Beverly Dowdy Users were unhappy with eresource management, due in part to their ad hoc approach, and they relied on users to notify them when there were access issues. A heavy reliance on email and memory means things slip through the cracks. They were not a train [...] photo by Garrett Coakley Speaker: Steven Sowell His position is new for his library (July 2011), and when Barbara Fister saw the job posting, she lamented that user-centered collection development would relegate librarians to signing licenses and paying invoices, but Sowell doesn’t agree. Values and assumptions: As an academic library, we derive our reason [...] Speaker: Carolyn DeLuca, Dani Roach, & Kari Petryszyn Over the past six years, they have seen an increase in users, use, and eresources, but not in staffing. In fact, they lost staff. This is not unlike most places. You need to illustrate the staff need story using the data you have already, both for internal [...] Speaker: Kelly Smith and Laura Edwards Their redesign of workflow was prompted by a campus-wide move to Drupal. They are now using it to drive the public display of eresources. They are grouping the resources by status as well as by the platform. On the back end, they add information about contacts, admin logins, etc. [...] |
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