NASIG 2013: Collaboration in a Time of Change

CC BY 2.0 2013-06-10
“soccer practice” by woodleywonderworks

Speaker: Daryl Yang

Why collaborate?

Despite how popular Apple products are today, they almost went bankrupt in the 90s. Experts believe that despite their innovation, their lack of collaboration led to this near-downfall. iTunes, iPod, iPad — these all require working with many developers, and is a big part of why they came back.

Microsoft started off as very open to collaboration and innovation from outside of the company, but that is not the case now. In order to get back into the groove, they have partnered with Nokia to enter the mobile phone market.

Collaboration can create commercial success, innovation, synergies, and efficiencies.

What change?

The amount of information generated now is vastly more than has ever been collected in the past. It is beyond our imagination.

How has library work changed? We still manage collections and access to information, but the way we do so has evolved with the ways information is delivered. We have had to increase our negotiation skills as every transaction is uniquely based on our customer profile. We have also needed to reorganize our structures and workflows to meet changing needs of our institutions and the information environment.

Deloitte identified ten key challenges faced by higher education: funding (public, endowment, and tuition), rivalry (competing globally for the best students), setting priorities (appropriate use of resources), technology (infrastructure & training), infrastructure (classroom design, offices), links to outcomes (graduation to employment), attracting talent (and retaining them), sustainability (practicing what we preach), widening access (MOOC, open access), and regulation (under increasing pressure to show how public funding is being used, but also maintaining student data privacy).

Libraries say they have too much stuff on shelves, more of it is available electronically, and it keeps coming. Do we really need to keep both print and digital when there is a growing pressure on space for users?

The British Library Document Supply Centre plays an essential role in delivering physical content on demand, but the demand is falling as more information is available online. And, their IT infrastructure needs modernization.

These concerns sparked conversations that created UK Research Reserve, and the evaluation of print journal usage. Users prefer print for in-depth reading, and HSS still have a high usage of print materials compared to the sciences. At least, that was the case 5-6 years ago when UKRR was created.

Ithaka S+R, JISC, and RLUK sent out a survey to faculty about print journal use, and they found that this is still fairly true. They also discovered that even those who are comfortable with electronic journal collections, they would not be happy to see print collections discarded. There was clearly a demand that some library, if not their own, maintain a collection of hard copies of journals. Libraries don’t have to keep them, but SOMEONE has to.

It is hard to predict research needs in the future, so it is important to preserve content for that future demand, and make sure that you still own it.

UKRR’s initial objectives were to de-duplicate low-use journals and allow their members to release space and realize savings/efficiency, and to preserve research material and provide access for researchers. They also want to achieve cultural change — librarians/academics don’t like to throw away things.

So far, they have examined 60,700 holdings, and of that, only 16% has been retained. They intend to keep at least 3 copies among the membership, so there was a significant amount of overlap in holdings across all of the schools.

LITA 2008: Five-minute Madness

Call for presentations went out a few weeks ago, with the idea of gathering fresh content. Presenters have five minutes each.

Incorporating ICT into a New Vision for Caribbean Libraries
Presenter: Gracelyn Cassell

Delivers distance education for the West Indies — looked at the library situations in 15 countries. The libraries have inadequate budgets, limited facilities, small and dated collections, poor technology, under-trained staff, and inadequate services. However, the libraries are eager for dialogue, willing to listen to suggestions, strong interest in training, and the librarians are craving refresher courses.

The university has capacity for training, as well as tele- and video-conferences. Need to use the resources of the university to deliver training and services for the regional libraries.

How can LITA help? Provide on-site technical support (in the winter, of course).

 

Using Delicious to Select Teaching Materials Collaboratively
Presenter: Emily Molanphy

Sakai is their CMS (open source). Like it, but needed more multi-media and less PowerPoint. Asked library for help.

Wanted the links to the resources be easy to share, and to be able to annotate the links. Faceted using tag bundles, but the most important aspect is that the recipient can choose their access point.

Known issues: Need to share password for a single account. For:username is too limited because the tags and the description are stripped. Faceting is flawed because everything is listed alphabetically.

Good way to supplement personal meetings.

 

Help Systems Based on Solr
Presenter: Krista Wilde

Solr is an open-source software that serves as a front-end access point to a database that returns queries in XML. Created a Solr instance specifically for help, and then created webforms for adding and modifying web pages with details about what pages or topics the help document is related to.

Wanted to make the help searchable and dynamic, to allow non-technical staff members to update and modify the pages, and using their tools to support their tools (they use Solr quite a bit).

 

RFID Self Checkout User Interface Redesign
Presenter: Robert Keith

Were using a self-check machine before, but felt that six steps were too many and were frustrating. Interface was too busy, small text (and lots of it), distracting animations, and the public & staff did not like it.

Re-designed with larger (briefer) text, uses audio commands to prompt user, and automatically prints the receipt (and thus not resulting in hung patron records). The result is that they have increased self-check use by 10% for adults and 30% for children.

 

The Endeca Project at Triangle Research Libraries Network
Presenter: Derek Rodriguez

March 2008 – launched Serach TRLN, a union catalog for the network. In August, they launched local interfaces at three universities. Licensed Syndetics data, and are indexing the table of contents. Plan to tune the search and relevance ranking, add new indexes, shopping cart, and ingesting non-MARC data.

 

Handheld Project Scope at Penn State
Presenter: Emily Rimland

Impetus for the group: iPhone lust. Librarians thought that mobile devices could support roving reference. Necessary for a library made up of three buildings mashed together. Would also be useful in faculty liaison activity, and to test the accessibility of their web-based resources.

The team of librarians and IT staff mapped the uses to the requirements and the requirements to the mobile devices. As it turns out, none of the four that fit were the iPhone: Nokia N-810, Sony Vaio UX-490, Fujitsu Lifebook, and OQO. (Some they were able to borrow from IT staff.)

The testing showed that there was a learning curve to using each device. The best was the Fujitsu Lifebook.

 

Unmanned Technology Projects
Presenter: Mike McGuire & Suzi Cole

They had big plans & user expectations, and consortial pressure to be an equal partner, but their limited staff did not have time to do or learn more. And, ultimately, a lack of coordination which lead to frustration, stress, and potential burnout. Solution: Library Technology Working Group that includes key players (library and IT), monthly meetings, and a wiki that tracks projects, meeting minutes, timelines, and what’s new.

Communication has been great. They have clear priorities and resource needs and a place to organize and share documentation. The results have been unexpectedly positive.

 

Texting at the Reference Desk
Presenter: Keith Weimer

Single service desk for phone, email, and chat, as well as walk-up reference. Wanted to reach users at new points of need, so investigated SMS. Upside Wireless is a Canadian company that provides SMS-to-email and a local phone number. But, it’s expensive to develop and maintain.

Did a soft rollout, with a link on the web page and table tents. A few months later, did a hard rollout with larger promotion around campus, including posters. After the hard rollout, the use has spiked. Has been used mostly for short queries like circulation info and hours, but about a quarter of the use was for reference type questions.

May move to AIM Hack, which is cheaper.

 

Digital Past: Ten Years and Growing
Presenter: Katy Schlumpf

Local history digitization project focusing on Illinois records, but the scope may need to be widened to encompass other collections housed in the system. Struggling with what to do for the future, particularly with tight budgets.