Crowdsourcing without a purpose is like unleashing a horde of zombies.
There are three things you need to do to engage staff with crowdsourcing: give them a goal, let them choose their own weapons (technology and methods used to accomplish the goal; group organizational structure), and celebrate both their successes and failures.
The easiest way to get staff engaged is to involve them in the process, and listen/respond to the input they provide.
Keep in mind that this only works if your organization is not so wedded to hierarchy that they can’t set that aside to get the work done. A way to handle that kind of work environment is to have a moderator to keep those staff involved, or remove from the group the managers that cause the problem.
Speaker: Lisa Hardy
About four years ago, they put together a team of eight to plan for leadership development, board engagement & strategic planning, and staff engagement. One of the keys to the group’s success was that it had closure — it was not an ongoing committee, but rather a task force with a specific goal and timeframe.
One of the outcomes was a “Future Action Think Tank,” which was not mandatory for all staff, unlike other events of that nature. The staff had to submit an application/essay explaining why they wanted to attend, and almost all attended. If they didn’t submit an expression of interest, they were turned away.
They started the day with a futurist faire, where staff talked about the things they were doing in a poster session style setting. The biggest part of the day was the field trip. They had several different location options around the city, and each of the places visited talked about their particular challenges and what they were doing to meet them (university digital library, zoo, science center, immigrant serving agencies, youth serving agencies, volunteer agencies, etc.).
There were other events that happened after it, and the second one actually came directly from administration. They had staff come and pitch their ideas to the administrators, and one was given funding to go ahead. Kind of like an entrepreneur TV show in Canada.
20% of staff are always open to change, and are willing to follow/lead anywhere; 20% of staff will stand in the way of change; and 60% will go either way. Where will you focus your energies?
Audience member suggested using Belbin for assessing potential roles when forming a group, and this may help avoid some of the issues of organizational hierarchy impeding staff involvement.
For the past, oh, five years, I’ve been dead-set against being a manager. When I took this job at the University of Richmond, one of the things that really appealed to me was the reduction in management responsibilities, particularly in light of what I had to do in my last job.
And yet, my coworkers kept putting me in leadership positions, and most of the time I didn’t mind the work as much as I may have let on. As long as I have some clear direction in what needs to be done, I’m pretty good about making sure it happens.
So, when the opportunity arose to be the interim director of my division of the library, I seized it as a chance to get my feet wet with management in a more friendly environment. I like my division, I reasoned, and they seem to get along pretty well. This won’t be too bad.
My friends, it’s one thing to serve on library-wide committees, but managing personnel is an entirely different set of challenges. Throw in the stress of a massive renovation that required temporary relocation of most of the staff for the summer, and you’ve got quite a bit to keep a handle on.
So far I’m two and half months in, and everyone is still alive. I’ll be doing my best to keep it that way, but if I’ve learned anything from this experience it’s that I’m not quite ready to be In Charge. So, I’ll be continuing to figure out how to be a Leader in my library without being the Boss.
There are many different kinds of leadership. Everyone here has the potential to be a leader. They asked for words that mean leadership for the attendees, and some highlights from the wordle are vision, communication, decisive, innovative, confident, and inspiring.
What is your word for leadership?
CB: Clarity is most important to me in this field and others.
BT: Integrity — it’s hard to go with your true beliefs when they go against other pressures.
KGS: Changed word after hearing other responses. Optimism, because if you don’t believe you’re going to succeed, who else would. Also, faith. Hope to be able to talk about case studies, because she has four from libraryland in mind.
BT: Visionary is interesting. Sometimes you have to be a leader by going in a direction and having faith that it’s going to work out, not by knowing that it will.
What are your reactions to the words we chose, and what stands out?
KGS: Patience and impatience are missing. You need a balance of both to lead.
CB: Impressed by how many words were in reference to other people, like inspiring and motivating.
BT: Most exciting are communication and listening.
CB: Curious if these were generated by example or anti-example?
Why do you do so much work outside of your day jobs?
BT: When I see a problem that needs a solution, I think all it needs is some work done to make it happen, which is how ER&L got started. Attended an ACRL session about ER librarians in 2005 and saw a need for bigger discussion.
CB: What libraries do is critical. We have a calling.
KGS: Most significant work was in the late 90s on internet filtering issues. It was a natural extension of my calling that didn’t end when I walked out the door of my library at the end of the day. It’s part of the fabric of who I am as a librarian and a person.
Where do you think leadership is needed in librarianship today?
KGS: Everywhere. Many people are leaders at levels that are not well recognized. They’re not the shiny bloggers or people getting gold stars for things. People are doing equally important things at the local level.
CB: No matter where you work or what you do, it’s critical to step up and do the things that need to be done. What are you going to do about it?
KGS: And cultivating leadership with the people you work with.
BT: I’ve seen some examples of informal meetups of groups at ER&L that needed to get together. I see leadership happening all over the place.
How do you motivate or inspire others?
CB: Make people not scared of their own enthusiasm. Let it feed what you do.
BT: I leave Char’s presentations feeling inspired, and I try to think about what it is that she does. Think about why we are librarians and what we’re doing? We have a calling. Get at the core of why we are here, and that motivates people. You can get caught up in the spreadsheets and the things that don’t work, but continue to be mindful of why you are here.
KGS: You constantly have to remind people of their own excellence and capabilities, and thank them for their work. Communication is key. It’s not enough to have good ideas if you can’t do that. EJ Josey is one library leader that comes to mind, and in the 1960s was crucial for the desegregation of the state library associations. Marvin Skilkin (unabashed librarian), as a young library director, found out that publishers were doing price fixing. His testimony at hearings lead to the steep discounts that libraries still receive for print publications.
BT: When I was working on ER&L, I was two years out of library school. Told two leaders at Georgia Tech about it, and one was excited and supportive. The second leader thought she was crazy for trying to do it. However, having been motivated by the two different types of leaders, she thinks the more critical person was more of a motivator. Maybe challenging people to think through ideas is a good reality check for a leader.
CB: Does anyone else have issues with the word leadership? There’s an arrogance in there. There’s a chance of the followers not acting because the leader will do it.
BT: Char & Karen were uncomfortable with being invited to speak on a leadership panel. We need to own that. We need to be comfortable as librarians to think of ourselves as leaders when we’re doing leadership.
KGS: You can’t be wishy-washy. You have to claim it?
BT: Does anyone in the audience have questions, or see a need for leaders in the field?
A: What would you call leadership if you didn’t call it leadership?
CB: I have this image of leadership as a paternalistic figurehead. What does it mean to you? Maybe we should just try to model it.
KGS: Leadership from behind and leadership from the front — we have to balance both.
BT: Adjust our definition of leadership.
KGS: I have a public persona that is not really me, and that makes me uncomfortable. The one behind the scenes is the one with the leadership qualities, not necessarily the one everyone sees.
A: Embrace your inner leadership. I see it as starting from the bottom. What is your favorite curse word?
BT: I can’t say that.
CB: Hell & damn.
KGS: I was in the air force — everything I have is not safe for work.
A: One thing I don’t see in all the words is popular.
KGS: Words related to inspire and inspiration lead to the popular thing.
A: Keep focused on the user. Don’t worry about the job title they give you. Don’t worry about faculty/non-faculty.
BT: Motivate by reminding our selves why we’re.
CB: In the day-to-day, people can get dragged down. We need to yank them up.
KGS: Optimism is a discipline.
CB: We learn these behaviors by modeling our influencers. Thanks, Mom.
BT: Leadership is intentional.
A: Be realistic about limits. Librarians have a tendency to take on too much.
BT: I’ve heard that.
KGS: Picking and choosing your battles is important. Aging has taught me my limits. We have to pace ourselves for the long haul. No is not the same as not now.
A: Why aren’t we seeing more of this in our profession? I’m in my 27th year of librarianship. I love the optimism, but I’m so tired. Is it something about our profession? I use the words mentor or supportive colleague more than leader.
A: The Library Society of the World on FriendFeed was having a discussion of why we don’t talk more about our failures.
KGS: I have failed, but I don’t like to.
[Stopped taking notes to get in line to respond that leadership and management should not always be the same thing — we need to restructure our decision making roles in libraries to recognize leadership outside of management roles.]