ER&L 2016: Agents of Change: The Ongoing Challenges of Managing E-books and Streaming Media

“change” by samantha celera

Presenters: Steven R. Harris and Molly Beisler, University of Nevada, Reno

Evolution doesn’t happen in slow increments. Moments of punctuations happen quite suddenly. Ebooks are kind of like that in the evolution of the book.

In 2005, they were putting all formats on one record, manually updating the electronic content. As the quantity of ebooks increased, and the various licensing terms expanded, they were struggling to maintain this. In 2008, they began batch loading large numbers of eresources materials, with one person maintaining QA and merging records.

Then discovery services came in like an asteroid during the dinosaur age. They finally shifted from single record to separate records. They began tracking/coding ebooks to distinguish DDA from purchased, and expanded the ERM to track SU and other terms. This also prompted another staff reorganization.

They developed workflows via Sharepoint for new eresources depending on what the thing was: subscriptions/standing orders, one-time purchases with annual fees, and one-time purchases without annual fees. The streaming video packages fit okay in this workflow.

Streaming media has more complex access and troubleshooting issues. Platform as are variable, plugins may not be compatible. There are also many different access models (DDA, EBA) and many come with short-term licenses. Feel like the organization structure can support them as they figure out how to manage these.

They use a LibAnswers queue to track the various eresources problems come up.

Reiteration of the current library technology climate for eresources, with various challenges. No solutions.

The future comes with new problems due to next-gen ILS and their workflow quirks. With the industry consolidation, will everybody’s products work well with each other or will it become like the Amazon device ecosystem? Changing acquisitions models are challenges for collection development.

Be flexible. Do change. Agents.